Club Factory — good not delivered

I had booked for one bedsheet through online payment. I received a message on 25.05.19 that your order No AwB [protected] was undelivered as the address was unlocatable,

This is quite ludicrous. The address is located in the heart of Bhubaneswar.

Further, they had advised that for further instructions, click http//ecxp.in /?q=[protected]. But while clicking, it says that we have received your request. Thank you.

The Company looks like fraudulent one. I demand that in case they fail to deliver the good, they should immediately refund the amount.