Club Factory — I cannot cancel my order which is ordered in guest account

Website:www.clubfactory.com

My order id is SO[protected]. I want to cancel my order. The option for cancelling guest order is not working in my app. I mistakenly ordered it. I want to cancel it. Kindly cancel it and refund my money to my account. It is my first order. It gives me a great disappointment. If it not resolved as i think, i wont visit club factory anymore. All the options are working properly, but the cancellation option alone doesn't working is not fair.
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My order number is SO[protected]. I have ordered 1 bag on 16 june 2019. Order is delivered late and return is option is not available now. As this product is having only 9 days return policy, I have to return it as soon as possible. Please help me in this issue.I need refund as soon as possible. Please look into this by tomorrow atleast.
I ordered on 28th June and my order no.was SO[protected]. I could track my order from the app.please send me some tracking details of my order, expected delivery date etc.
Hello club factory team,
My order no: SO[protected], when I check the tracking ID in delhivery it is showing package not picked/received from client. It has been showing the same for many days. Please resolve this issue and deliver the product as soon as possible. Kindly do the needful.
Thanking you
Avanthika

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