[Resolved]  Club Factory — I didn't receive my order but I paid online

I paid 220.89 to purchase a ear phone on Nov 21, 2018 the tracking status was, it will be delivered approximately on dec09, 2018. but still now I didn't receive.Ecom service didn't attempt any delivery reports or they didn't make a call to me while coming for delivery and I got a message that improper address so delivery attempt failed now finally due to many attempts my order is returned back and the ecom is saying me to reorder and pay the amount again we will delivery u and the last order amount will be refunded soon and also I many time asked for my order location but no response and no phone calls from both u and ecom.better return my amount back.