Club Factory — I didn't received my product yet

Address:

Rm No 327 Cwing 62 Bldg, Lallubhai Compound Mankhutd, Mumbai City, Maharashtra, 400043

It was to be deliver on 11 sept but not yet received even no updates showing... When i'll get it.. Order no. Is so[protected] and payment is also already paid... Then you not product delivered yet.. It is shipped then in middle where it can go... U always do false promises to the customers or what.. Even customer service no. No one picks up call..in this what i should do hope in this complain i will get my answer and my product.