Club Factory — i didn't received my refund against order so97907986/so97906783

Address:

Mumbai City, Maharashtra, 400093

I had placed an order so97907986/so97906783 on club factory on 22nd march. I returned few products from this order to club factory on 13th april 2019. I was expecting my refund of rs 1910 rs from club factory, i waited till 26th april but i didnt received any refund on my return. I had paid the amount through credit card. I used to get message and mail from club factory about my pickup, return till my return was picked up.

Previously also i had returned one faulty product to cf, and my return amount came back to my credit card itself through which i made payment.

On 26th april i raised a complaint in club factory, but i didn't received any update from them till 10th of may, i was keep following up on chat but was not getting any update from them. Finally on 10th may they told me that, my amount has been refunded through paytm to some other mobile number. And even they have updated mobile number on my account which i got to know from them.

There was no mail sent to me about my mobile updation, there was no otp sent on my email address that my mobile is updated by someone. There was no mail nor any otp was generated by cf when someone withdrawed the amount to his paytm account. 2 month back they used to transfer the amount directly to source payment, this time why they didnt refunded my amount to my credit card.

There is security breached from club factory, they didnt sent me any mail regarding such transactions happening in my account. Also when i got to know that account is hacked, i tried changing fraud-ers mobile number to my number (Which was previously there), but now there is no such option to do that. Then how that fraud-er changed my mobile number to his?

Since its a mistake from club factory side they should refund my amount, but they are denying it saying we cant do anything.

Tickets created in cf : #165754, #167577

My mobile number where i used to get message from cf : [protected]
Mobile number currently updated in my account : 956*862

My refund is withdrawn to below accounts (Frauds created by cf) - [protected], [protected]

Whole system does not look logical, they are stealing money o[censored]sers. Please help me to get my money back.