Club Factory — I don't want this product

Address:

Bareilly, Uttar Pradesh, 243001

I have ordered an earring, order number s[protected] from this clubfactory. I paid the item's price through debit card, i haven't received this order yet and now i don't need this item. I go to their website but their is return or exchange option. Please let me know my cancellation confirm ed or not. I request you please cancel my order as soon as possible and refund my money
[protected]@gmail.com