[Resolved]  Club Factory — i got broken fingerring & sandal big size - not refund my 836.96 amt.

Address:Thane, Maharashtra, 400601

My order no is – so79224082. Both the item are not suit me.
1. Vintage oval gem retro ring is faulty pic. Broken inside package.
2. Women’s thick bottom casual sandals are big size for me.

Last 10 days i am calling your call centre no. & chart. But no replay from your side
Only sending haryana address. That i should send them this parcel by courier ; but that also high costly for me.

I am sorry that i will not order any product from your end.
I am sending my hdfc account no. [protected]. Ifsc no. Hdfc 0003959.
Request you to transfer my amount on this account no. I will not use your product ; you can send any time your person to collect this parcel.
This is type of harassment that i block my money on your product. I will suggest my friends that don’t order from club factory because there is no refund facility if you no transfer my amt. Within two days.

Regards,
Vijaya deshmukh
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 15, 2019
Complaint marked as Resolved 
Verified Support
Jan 15, 2019
Club Factory Customer Care's response
Dear, sorry for the issue, we have urged our courier ecom to come and take away your parcel ASAP.
Complaint comments 

Comments

I ordered on Dec 5, 2018. My order number is SO73230626.. Everytime I try to track always say number invalid.. I ordered a lot of stuff on this order and yet to receive it
I ordered a sweatshirt from your site . but the product quality is not good and not got the size I ordered. Kindly return my sweatshirt.
My oder date was[protected]
Invoice date was-1-1-19
Invoice number-19/D3DLE10031484
Hoping for quick response
Hemant pahuja
Ph-[protected] shop no. 04 madhur complex ram nagar gola kuan meerut
I ordered 3 products shoes, top and jeans . The jeans which I ordered was black but I got white and also having size issue. I ordered as guest there is no option for return now. How can I return it back.
I have not received my item against order no SO72432039. But I have received the delivery message. Kindly resend my item or refund my money. I have contacted to phone no [protected], but he is asking for debit card details to refund money. I can give my a/c number. This is my first order to club factory and a very bad experience...
.

...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information