Club Factory — I have ordered one teddy bear from club factory worth rupees 1500

I have ordered the teddy bear worth rupees 1500 from club factory but after that during within very short period of time company got banned in India so I never got my order and also not get single penny of refund my order was prepaid but as soon as the app band in India I I could not track my order or cancel the order I want my ordered item or complete refund of that item I also have one screenshot of that order.