[Resolved]  Club Factory — I ' m very disappointed with courier services.

Address:Dehradun, Uttarakhand, 248001
Website:AX-DLHVRY

This product is vry important for me to receive within 28 of jun, as this arrived on 26 of june whn i was nt present on that day even they didnt call me for confirmation of the products but i got the mail that due to no money the product is returned (What a fake reason)
If this type of things happened again and again with the customer they stop buying online with this website.

Kindly take actions.
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Jul 30, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
Club Factory Customer Care's response
Dear,
We are sincerely sorry for the rude behaviors brought by our cooperative shipping courier. We will definitely initiate a compliant to them and require them to provide better service for you in the future. Your kind understanding and support will be highly appreciated.
Please send a message with the order number to [protected]@fromfactory.club. Then we'll check it for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
Complaint comments 

Comments

My wife orderd a earing but the same one not deliverd to her.
she paid the full amount to club factory but now at the time of return they are chargind half price.

Pankey's reply, Jun 28, 2018
diffefent and low quality product deliverd and now for returing they are charing more than half price
Invoice no:26270223 .this items not suitable and unsized. So how to return this material? Contact my email..hillproducts2000 @gmail.com

Thirumalai Kavi's reply, Jun 27, 2018
How to Return this material
AWB no.[protected]
Order no.SO 26308680 Amount .Rs.855.16 pre paid.
The parcel was delivered on 23 June 18.
When I opened the parcel I found empty hard drive plastic container.
There is no imidiate reply for any questions.. I couldnt cancel my order before delivery which was accidently confirmed
Order SO25439279,

My enquiry is about return and refund of 3 items from the order above, 2 wrong sizes I order X, XL but received S, M. I ordered blue and got a black instead. One was wrong material and not at all as described, your app is not helping instead they just keep telling me to have a nice day and ignore my question and request.

Please stand by your company policy and return policy and resolve this asap.

July 5, 2018

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