Club Factory — I'm complaining about defective product

Address:

411014

I've ordered a gucci perfume from clubfactory the product smells like detol the moment i applied it on my wrist it gave me rashes and my skin was burnt... I'm talking to the customer care service of club factory from last 15-20 days but my issue is still not resolved first they said me courier boy will take 2-3 days to come and take the product back then they said plz courier it to the seller by yourself then they denied to refund the money in cash but in club factory bal. And #... And then these people said me that the product is not refundable.