[Resolved] Club Factory — I'm complaining about undelivered delivery | |||
I have ordered a backpack on 11 feb 2019 and is suppose to get delivered by march 1; it's been marked delivered in the tracking panel but the item hasn't reach my hand. I called customer care many times who all gave different answers - one of them said there was technical problem, the other said he'll called back after consulting with others from whom i never received a call again... Some told me to wait another 3 days😢 which he change to 3 hours when i express my shock😩... Anyway i still haven't received yet... Please do something about it! I seriously need that backpack Was this information helpful? | |||
Apr 5, 2019 Complaint marked as Resolved Verified Support Mar 05, 2019 Club Factory Customer Care's response Dear, sorry for this. Since you did not tell as any order number we can not help you here. Please contact us at [protected]@clubfactory.com with your issue and SO number.
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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when ever i follow up they are saying its been escalated in 2 to 3 days they will transfer it but till now no positive. kindly help me out to get my refund amount at the earliest.