Club Factory — in spite of making payment product not receive

I have made payment for a power bank Rs 500, which is schedule to delever in hyderabad my package of order SO[protected], Tracking number is [protected] which is scheduled to deliver between 07 -12-19 to 11-12-19, I have not receive my product, as I have tried to contact the customer care, It does not respond me properly.
Please take the appropriate action and advice the respected authority either make delivery with in 1 day, as delivery date already over or if it unable to deliver the product than refund my money to my respected bank account through which I made payment.