Club Factory — issue regarding order cancellation

10 Reviews
 LAVEESHA NAGPAL on Sep 10, 2018
I would like to cancel my order SO45269352 placed on club factory. I tried to contact the website through their app but I'm unable to do anything. I wasn't able to contact the site even through their contact support.
I won't be available in town to receive my order on the expected delivery date as I have to go out for a few days for an urgent work .
I request you to help me cancel the order .
Thank you

Complaint Status

[Sep 11, 2018] Club Factory customer support has been notified about the posted complaint.
Complaint comments  9 Comments     Updated: Share0Tweet0


Dear clubfactory,
Please cancel my order (SO[protected]
Because I'll be out of station at the time of delivery. I'm really loving it. But can't help myself that i must have to be out of town. So kindly cancel my order and I'll order it later for sure.

I unintentionally ordered the same product twice and now want to cancel one of the ordered item . i really like your products and shop from your site quite frequently. Please, consider my request and cancel one of the order and refund the amount for the order. The details of the order are as: order number - S[protected]

Hi this is amna here. I ordered online from club factory. My order number is SO43218282. I want to cancel my order. Kindly do the needful.
I wanna cancel my order of earrings as Im not at all interested or ready to pay COD charges of 50Rs.
My order id is #SO43052236 i want to known the present location of my order and express beea has given a link to track the order but the link is use less...
Today I got call from this no.[protected] and he said I am calling from club factory and ask my bank ATM card no., Expiry date and cvv for refund amount.
Why should I give this information??
My Product order SO40169695
With tracking no.[protected]
If you refund my amount kindly take my account no.

Please cancel my order, I'm not available on the delivery date, .
i don't know why the option is not available in website.
I still didnt get my refund and they r blaming me for all this.. they send me mails stating that it was my fault... They leaked my number and so the fraud ppl got it.. i just need my money.. clubfactory is a fake company plz do not trust these guys they take money and say the cistomer that it is his/her fault. I just need my money
My order no. SO41464388
I made order of few things but the colour is wrong of the shoes I ordered and one of the braclete I am not satisfied.
Please take this return request as soon as possible.

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    +86 571 8689 1965
    +86 185 5739 6868
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - issue regarding order cancellation