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[Resolved]  Club Factory — item has not delivered and money has deducted from account

Hey, club factory... I have ordered one pair of shoes on dec 27, 2018. Still i have not received my order and update about my order. My order number is so79893020. I[censored] people can't do ur work properly why are you doing this online business. U r just simply cheating people's money.
Send my product or refund my money immediately. Very worst service in the world is club factory only.
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Complaint marked as Resolved Mar 7, 2019
Verified Support
Club Factory Customer Care's response Feb 02, 2019 Dear, sorry for this. This order was not placed successfully though you have paid. I have contacted our IT team to fix it. Later you will see status in your account.
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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5499
    Pending
    0
    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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