Club Factory — items not delivered within time

I have placed order so[protected] on 16 nov 2019. I have received package-1 but package-2 is still not delivered to me. Its been more than 20 days and in tracking option it shows"preparing by warehouse". Delivery due date was 4th dec 2019.

Let me know when can i receive the order or else cancel the order and refund the money if you are not able to deliver it within stipulated time.