Club Factory — it's been almost 20 days I'm yet to receive my order

Address:400104
Website:Club Factory

I had placed my order at club factory on 01st feb 2018 and also paid for the same. Having said this i am yet to receive my order. On checking the website for tracking my order it reads "processing estimated delivery date: february 19th". Today is the 20th and yet no sign of my order. Can you urgently revert on my order status please and confirm by when will i receice my order. Order no so13261571
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I have ordered on 26/01/2018. Order no. is SO1289826 but till time i have no information about my order. at the same they give me confirmation for my order but now a days they are not giving any response.
Kindly help us.
Have not received my products

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    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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