Club Factory — misplace of parcell

I habe ordered a product from your site... During the delivery time i was not at the town so i said to the excutive to give to the near shop so that after coming i can take it from them... But the shopkeeper told me that he doesn't receive any parcell so please solve my problem
Following are some information regarding my order
Courier - delhivery
Date of delivery[protected]
Phone of the executive - [protected]
Please solve this issue before thursday
And reply in @[protected]@gmail.com