[Resolved] Club Factory — money debited without any order.

randeeplohra

from Lucknow, Uttar Pradesh

Address:

Agra, Uttar Pradesh, 282007

I never purchased from club factory. But last year in january my paytm wallet debited by 676.82 rupees. I informed paytm customer care about this and they replied that contact to merchant club factory india pvt ltd under order 201801011438209069670. I never checked out club factory but i don't know how it could be possible. Even i received otp after one day.
Please check it and resolve this matter.
My email id: [protected]@gmail.com

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Feb 18, 2019

Complaint marked as Resolved

Verified Support

Jan 17, 2019

Club Factory Customer Care's response Dear, we have checked, there is one transaction from our APP. Since there is no related order, we have issued refund back to your original payment channel. It takes 5-10 business days to receive your money. You patience is highly appreciated.

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Comments

Ruchika Ghosh

from Indore, Madhya Pradesh

I didn't get my product in my delivered parcel.

chutty

from Coimbatore, Tamil Nadu

With reference order no. SO79064815, amount were paid by debit card but its shows as credit card and also yet not dedected money my account. once it cancelled i will place the order again...

thanks
regards
Chandrasekaran.

chutty's reply, Dec 25, 2018

amount was taken now... please pay back my money or place the order...