[Resolved]  Club Factory — money deducted from my bank account but order was not placed

Address:478 Wensan Road Zhejiang, 7954005

Today i was ordering a female hooded sweater two pieces set (order number - SO[protected] from the club factory app and while i made the transaction... It stopped in between and error was shown. I have a message from the bank that the amount has been deducted. But in the orders section of the app it is showing that it is unpaid. Kindly refund my payment and please do resolve my issue urgently as it is very important.
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Sep 10, 2019
Complaint marked as Resolved 
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Hi! I'm facing the same problem regarding my product. Order number is SO[protected]. The payment for the order was successfully made but the order is showing not placed and uunpaid. Tried their customer care number but no response.

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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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