Club Factory — money related

Address:	Mohali, Punjab, 140301
Website:	Club Factory

I can order 14 nov online but comp say not recive any order but i can pay also comp deduct my money and they dont send me my package plz help me and i can chat with comp about this matter and comp says that not recive order by my side his executives say not fi nd my order id i can mention jn this note my order id so65373504 so how can compny say that not find my order plz help