[Resolved] Club Factory — my order is delayed by 26 days

[Resolved] Club Factory — my order is delayed by 26 days

N Nisha226

I have placed the order on 10th dec 2019, and till now my order status is “please be patient your order is getting prepared “. I don’t know what they are preparing from past 25days when the estimated date mentioned in app was from 18th dec to 28th dec. When i called their customer care, they are such arrogant and rude people, the customer care executive told me that if you want your order then you have to wait. But my question is how long i have to wait?? Do you guys need more than a month to process an order?? If this is the case then please cancel my order and refund my money. Order id : so[protected] +1 photos Was this information helpful? No (0) Yes (0)
Jan 5, 2020 Complaint marked as Resolved That’s my problem that even after calling twice to the company customer care, no action has been taken to process my order. Even the customer care executive is not supportive to tell me the exact reason for delay and by when I should expect my order, instead of that they are telling me that if you want your order you have to wait that’s it. I have not received any mail or sms from company to inform about delay and new expected delivery date. The order is still stuck in the same action “preparing” from dec 16 to till now and company doesn’t even care to help us process the order. I don’t want to wait for another 1-2months( as I have seen complaints from other ppl waiting from 1-2 month for their order), please process my order asap or cancel it and refund. Jan 05, 2020 Updated by Nisha226 That’s my problem that even after calling twice to the company customer care, no action has been taken to process my order. Even the customer care executive is not supportive to tell me the exact reason for delay and by when I should expect my order, instead of that they are telling me that if you want your order you have to wait that’s it. I have not received any mail or sms from company to inform about delay and new expected delivery date. The order is still stuck in the same action “preparing” from dec 16 to till now and company doesn’t even care to help us process the order. I don’t want to wait for another 1-2months( as I have seen complaints from other ppl waiting from 1-2 month for their order), please process my order asap or cancel it and refund.
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