Club Factory — my order not delivered yet

Address:

Thiruvananthapuram, Kerala, 695583

Order no: SO[protected]
Date of Order:[protected]
Order is showing for Custom Clearance status from[protected]

I need to know when my order will get delivered.
Please give me more details/status of when I can receive the order.

Now its more than 18 days. Will it take these many days generally?

I have ordered 3 product from Club factory on 29th Jun 2019, now its been 20 days and the product is not delivered, the tracking status shows it t Custom clearance from July 5th 2019.

I am trying to contact customer care in many ways, but I am not getting the proper response.
I have done the payment already. The Max date shown is today but I haven't got any response from the team.

Please deliver it as early possible.