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Club Factory — my refund is deducted

I ordered a bag nd by mistake i cancelled it i received my refund money now i wanted to buy another bag it say that the refund is deducted nd shows 0.0 refund balance now i dnt knw what to do i need my refund now kindly help me nd pls return my refund money back this is so so bad nothing is my mistake kindly kindly help me out and i'm a new use of club factory i dnt knw mch about it

my refund is deducted
my refund is deducted
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My product id So[protected].I was ordered with cash payed now i didnt get any traking details of my product where is my stuff.Need my product fastly or I need refund

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000