Club Factory — no delivery of the item till date

I placed an order with cf on 29th october and till date have not received it. Also there is no change in the status of the order since 7th november. To add to this no one picks up the call in customer care department. The so number is so60453813. Can anyone in the whole universe from cf can help me to get my order. The payment has already been made, its just the delivery that these people are frauding at