Club Factory — no order delivery and no returned money is provided

Dear sir/madam

I order my dress jumpsuit on dt[protected] my order name - so[protected] my order has to delivered by ecom express, but the order didn't delivered it shows wrong address i called customer care they told me that they will deliver my product within that day only but nothing happens.

Again i complain i told them i myself receive my order please contact me with the delivery boy they gave no of the delivery boy but he didn't pick up the call.

They it shows product has been returned they assured me that when my product will safely return to them they will return my refund money but i didn't received any returned money yet it has become 6 month but still my refund money is yet to delivered

So, club factory you didn't care about your customers i patiently waited but i will not wait more,, if you didn't refund my order money then i have to took strong step against you