Club Factory — no refund received after struggling for my money.

Address:

403712

No refund received but messages saying amount sent. Also all my previous and present purchase history has been deleted.
The item is slim round neck retro dress for rs.548.64.
The item was returned and instructions received said the refund was deposited. However, the refund amount showed 0.00.
After again bringing to the notice of the club factory team, a new refund for the above said amount has been deposited to my balance. But to my shock till today, my balance show's nil
Please verify or take up the matter.
Thanks