[Resolved]  Club Factory — no response and no refund

Address:Bangalore, 560037

I am suppose to get a refund of Rs. 2000 from club factory which I didn’t. Even after multiple calls and E-mails there is no response. It's been 2months.

Following is the e-mail which I sent to Club Factory but there is no response so far:,
Feedback Clubfactory [protected]@clubfactory.com

While making a return request in the tool there was a technical error due to which I could place the return request only for one product (Shirt) and rest three I couldn’t therefore, I spoke to one of the operator and mentioned about this issue and told them that, I would pack all four and send them together mentioning all the details on a piece of paper and sent it through Indian Post on April.
After that, I only got the refund for one item and rest three I have been following up from 2 months and the only response I get is ‘’ The item has been misplaced and the concerned team is checking on it and will get back to you in three days). It’s been two months and I’m still waiting for my refund.

Order Number: SO[protected]
Item:
1. Loose V collar Network Yarn Stitching Speaker Sleeve Coat Female
2. Shirt
Order Number: SO99441693
Item:
1. Dress Irregular Stripes Chiffon sweater Short Sleeved Skirt Shaded Belly Thin Coat
2. Women Shoes fashion Flat Shoes

Best Regards
varnika

Varnika 2111 varnika.[protected]@gmail.com
Feedback Clubfactory [protected]@clubfactory.com

I haven\’t heard anything from you yet.. can you respond???
Was this information helpful?
No (0)
Yes (0)
Jul 20, 2019
Complaint marked as Resolved 
Verified Support
Jun 19, 2019
Club Factory Customer Care's response
Dear, SO[protected] was canceled, we have returned the refund of the other order to your APP balance, sorry for this.
Jun 26, 2019
Updated by Varnika.2111
After all the drama you have only partially made the refund.
As mentioned in my earlier complaint (After that, I only got the refund for one item ). I had a balance of 8.33$ in my account (which I didn’t withdraw). When you returned this refund (30.66$) you took back my 8.33$ balance. Why???

I want all my money back (8.33$) !! Stop fooling your customers!

Your customer service and online executives are good for nothing.. No ethics and not professionally trained!! Disgusting Club Factory
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information