[Resolved]  Club Factory — no response related to product

Address:Pune, Maharashtra

Respected sir/madam
I have ordered a bomber jacket on 10th august approx. Today it is 18th august and the product is still being stuck on custom clearance.
It showed me that it will take 2-3 business days. Agreed. But nearly 5 days crossed but no further details were provided. Please provide me updates on gmail. Quality product will be appreciated.
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Sep 21, 2019
Complaint marked as Resolved 
Verified Support
Aug 20, 2019
Club Factory Customer Care's response
Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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