Club Factory — no update for the ordered product

Address:400063

My order number is so[protected] i have order the kids baby soft silicone finger toothbrush teeth its almost more then 15 days product is not delivered and also no status is updated.
I have to check again and again entering the order number and see if teh stastus is updated in website and even when i have logged in using same credentials on mobile app and web app still unable to see the product iin mobile. If the product is not delivered in time no use cud have ordered it from hopscotch or firstcry.
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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