[Resolved]  Club Factory — non delivery and non responsive

I placed an order on 12 june 20 and since then have no response regarding the order.
All the state borders are opened with no restrictions at all. This is a prepaid order. I tried contacting their chat support but they do not respond. Even the option to cancel the order is deactivated. They are not shipping out the product neither refunding my money. Being a customer i feel like stuck and cheated. I have attached all the screenshots.
Order # so[protected]
+4 photos
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Jul 17, 2020
Complaint marked as Resolved 
Process of shipment started soon after the complaint was submitted and very soon i recieved my shipment
Jun 25, 2020
Updated by Amit Keshav
I still havent recieved any update on the order
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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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