[Resolved]  Club Factory — non working earphones

I have ordered cartoon earphones from your club factory today i have recieved that order but those earphones are not working properly only one of them is working. I request you to please exchange these with new ones. I love these earphones so i have ordered these the earphones. Please please please exchange them with the new ones please i hope you will exchange them with the new ones please
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Mar 14, 2019
Complaint marked as Resolved 
Verified Support
Feb 11, 2019
Club Factory Customer Care's response
Dear, sorry for this. Currently we do not have exchange policy. If those items are not working properly, you can apply for free return from the APP. If your order is a guest order, please go to "find guest order" to apply for return.
Complaint comments 

Comments

When I order more then 1 quantity of any product it is always not available always say out of stock... very pissed
I want to return my order no SO86887188 after recieving the product voice quality is soo low and I want to return it but couldn't return as I order it from Instagram as a guest login i want to return the product as soon as possible
Some day before I buy the shoes but I want chose my colour but come my location to different color
So. I want to change my shose .
I want to place an order but i can't add anything to my cart. I don't want to individually order the items. The ones that were previously in my cart are there but i cant add anymore items.

Sir you can deliver my producct in 4 days.

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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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