Club Factory — not returning original amount

I bought products worth 1200, and when i got the product, it was broken so i returned it.. Bt they said its courier agency fault and not their, so they will reduce the return amount by cutting 9rs from it... Courier company said it is the companys responsibility to pack properly.. Anyways i agree for the cut of 90rs... And after loong wait, the club factory refund me only 240rs... When i enquired about it, they said they will send this issue to the design side.. And its been one month now... No response from club factory...