Club Factory — one product is missing in the receiving order

Address:

Hoshangabad, Madhya Pradesh, 461111

On 17/11/18, i receive my order total items is 17but 1item is not came, i get only 16item one item is missing.
Please refund my money for that one missing item, because i contact your customer care, again your customer support is very poor even not responding & not resolve my problem with right solution that's why i want my money back only for that product (Product number - cwc[protected]n), this product is missing. Please refund my money because i already paid for this also but i don't get that product so its your fault when packing or whatever, but why i felt in loss, i want my money back
Club factory please refund my money for that one missing item.