[Resolved]  Club Factory — order never delivered... still waiting for my order

One of my order placed on 2019/01/26, i am still waiting for my order.
This order was never delivered to my delivery address. I contacted club factory chat customer service no resolution finally on feb 20, 2019, 2:20 pm order status delivered updated on my club factory account. I was sucked and i contacted them via chat. They suggested me to wait for 72 hours waiting 72 hours two months have gone. I contacted them on facebook i got a reply that they are checking on that.

Finally, they messaged me stating that the order was delivered and there is a signature. They showed me a fake signature stating that i have signed while receiving my order. I never received my order and that is not my signature.
How can you do my fake signature??? Are you a scam club factory?
I have placed several orders with you-you have delivered to the same address and your delivery boy never asked me for signature, probably you guys never ask signature from your customer.

You are not allowed to do my fake signature and play around.

Please kindly resolve this concern.