[Resolved]  Club Factory — order not delivered and no updates after april 6 2018

Website:

www.clubfactory.com

Hello,

The order so14806908 has been placed on march 7th, 18 through club factory app, and payment also was done via online.

The last update is from april 6th, 18 saying:
"mexico, in int exchange zone.in the destination country, prior customs".

Now, we are on may 16, 2018 and there is no update.
Please take strict action against club factory. I have been trying to contact them through the app at the customer service "live chat", but they only repply when i'm offline, and then they close the chat session, since "i have not answered". This situation has been recurrent in the last month.

I have more than 30 days trying to cancel the order, without success. I also called the mexican post to track the parcel, (The tracking number is lx[protected]cn), but they told me that club factory didn't send the requiered documents for the export and import of the goods, that's why they can not authorize the import of the parcel. So in resume, my package was lost in the clearance. That's why i'm asking for the refund of my money.

My registered e-mail is [protected]@gmail.com

Thanks,
Perla valero