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[Resolved]  Club Factory — order number so13382047

I have placed an order with Club Factory Order Number SO13382047. I have not received the product till date. When I track the order it says estimated delivery date as Feb 22 2018. There is no customer support service to reach out to in the app. I have ordered & paid for it on 4th Feb 2018, through Paytm amount of Rs.1602.73. Its a gift I had ordered for my niece for her birthday. A mermaid type blanket. Can you please help me out here.
Complaint marked as Resolved Feb 28, 2018
The company had updated their response in this forum, this was a prompt & quick response I would have ever got. Thanks to this forum

Complaint Status

[Feb 27, 2018] Club Factory customer support has been notified about the posted complaint.
Verified Support
Club Factory Customer Care's response Feb 27, 2018
Dear, sorry that your order SO13382047 has been cancelled due to being out of stock, so we have refunded the full amount to your AXIS card with last 4 numbers 6798 on 13th Feb.
Please try to re-star us for 5. Thank you.

Complaint comments  2 Comments     Updated: ShareTweet


Thank you for the response. Going forward kindly intimate the customer about cancellations & refund.
My order is not delivered yet my order no is SO[protected]

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000