[Resolved]  Club Factory — order number - so14888804

Address:Mumbai City, Maharashtra, 400013

Dear sir / madam,

I just wish to return an item which was delivered on 19th march 2018 but there is nothing so that i can contact your support. I would like to return the dress because the material is damaged and not good as you mention on your website.

So request to collect my parcel as soon as possible and refund the amount to my account.

Below is my order details;

1. Sexy women summer gown prom party fashion dresses - item no. Cdr[protected]n.
2. Round neck sleeveless long dress - item no. Cdr[protected]n

Kindly do the needful at the earliest.

Thanks & regards,
Afsa hilmy
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Apr 19, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2018
Club Factory Customer Care's response
We are so sorry that you are not satisfied with the quality. I have made feedback to our quality management department, and it has been taken seriously. Meanwhile, we will improve our quality check. Could you please kindly send us a photo of the damaged/defective item? And we will check and resolve the issue for you. And please re-star 5, thanks.
Complaint comments 

Comments

I didn't receive my order but the app says it is delivered.My order number is SO14112136. I cannot contact the customer service number as well.This is so annoying. They got my money and now I didn't receive my products and there is no way to get a refund as well. It is extremely annoying. Please refund my money.
Sir my Order No SO14038909 Has been Cancelled but Sir My Balance Not Refund in 10 days Over Why?
Please Reply Me Fast.
Customer support representative is asking my account details. Refund status still not updated. Pathetic site. Don't shop krom here. These people are so impolite.
It's been a week till I filed the return but no one came to pick the items up from my address.
[protected]
[protected]
These two numbers were there on which I called them.

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