Club Factory — order showing delivered but actually not delivered

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

One more issue i have found
That i didn’t received my order “so[protected]” yet and didn’t received any call from delivery boy and the status of the order is showing as delivered.

I tried reaching with ecom customer service.
They said that they are unable to track the order “so[protected]” with the tracking number.

Please find attached required screenshots for more information.

Kindly refund my money else i will take legal action against your company.

One more order is pending for delivery so[protected], for this order ecom customer care is saying they will connect with club factory and cancel the order after discussed with club factory, after so many follows up with club factory they change the status of my order as rejected, and since 31st oct the status of the order is showing as return to shipper now i can check the status is not changes and they are saying the refund the amount after the product is reached in warehouse.

I am asking for any expected date they didn’t say anything.

This is worst experience for me.
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Nov 09, 2019
Updated by Quadis Hotels
Its not yet resolved everytime they are saying wait for 24-48 hr
Below is the issue:
One more issue I have found
that I didn’t received my order “SO[protected]” yet and didn’t received any call from delivery boy and the status of the order is showing as delivered.

I tried reaching with Ecom customer service.
They said that they are unable to track the order “SO[protected]” with the tracking number.
Nov 09, 2019
Updated by Quadis Hotels
How much time it will take to resolved everytime they are saying same thing wait for 24-48 hr its already 16 days passed but no response from club factory really fed up with you guys, worst experience for me.

Please refund my money back as earliest as possible else deliver the product

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