[Resolved]  Club Factory — order stuck at customs

Order Confirm Date: 14th august 2019
Item shipped on : 20th august 2019,
Went in customs clearance on 23rd august 2019
Estimated Delivery Date : 1st september 2019
It's more then 17 days order stuck in customs clearance,
No update, estimate time is already passed.

Please delivery my order or initiate refund as soon as possible. It's been so long, atleast let me whether it's going to deliver or not.
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Sep 18, 2019
Complaint marked as Resolved 
Verified Support
Sep 12, 2019
Club Factory Customer Care's response
Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
Complaint comments 

Comments

Order Confirm Date: 16th august 2019
Item shipped on : 21st august 2019,
Went in customs clearance on 23rd august 2019
Estimated Delivery Date : 24th aug - 03 sep 2019
It's almost a moth, No update, estimate time is already passed.

can you delivery my order or initiate refund as soon as possible.

Attached is the tracking information its not yet picked from the location

It's been a month and everyday I can't follow up with team on my order and I did not hear any ETA from team.
The best solution is - Just cancel the order and refund the amount.

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