[Resolved]  Club Factory — order stuck in customs clearance

Address:Mumbai City, Maharashtra, 400080

Hi

I ordered from club factory
My order no. : so[protected],
Item shipped on : 20th june 2019,
Went in customs clearance on 25th june 2019,
Its more then 20 days order stuck in customs clearance,
No update, estimate time is already passed.

Please delivery my order or initiate refund as soon as possible. Its too late.
Please find attached screenshot.
+1 photos
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Aug 16, 2019
Complaint marked as Resolved 
Verified Support
Jul 16, 2019
Club Factory Customer Care's response
Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
Complaint comments 

Comments

My order still in customer clearance more than 20 days
5 of my orders stuck in customs since end of June. Kindly help. Customer care number or emails to them are entirely useless.
my orders stuck in customs since end of June 29. kindly help..
I am Goutami Bahal. I ordered from Club Factory a Brooch Coat pin cardiac arc of 82 rupees since 19th August and my order id is SO[protected] and I have paid online through Paytm Wallet mode. It is stuck under clearance. Please delivery my order as soon as possible or refund my money to my Paytm Wallet mode.

I am Goutami Bahal. I ordered a Brooch Coat pin cardiac arc of 82 rupees since 19th August and my order id is SO[protected] and i paid online through Paytm Wallet mode. I haven't received my order till date and it is got stuck under custom clearance since 25th August. How will I receive my order ?How long will it be continued? Please delivery my order as soon as possible or refund my money to my Paytm Wallet mode. Please solve my problem and reply back to my mail or message my number.

Hi
My order is at customs clearance from Oct 28th, it’s almost 8 days and I want the order before Nov 10th due to some reason. Kindly, do the needful or please share any contact whom I can get in touch. Tracking no:[protected]

Hi,
I ordered explosive printing love hand hooded lose sweater on 31st dec
2019 and it is at custom clearance since 5 jan 2020. It is almost 10days. When will i received my order? How much time it will take to delivery?

I ordered some sneakers which was supposed to be deliver in the 18th, it’s been in Customs Clearance since the 12th. Kindly clear it assoon as possible
i placed an order on Club factory on 3rd jan 2020 & order is in custom clearance from 15th Jan & till today date its showing the same. Before one Customer care no.[protected] recvd called & replied that ur order will reach to you shortly, but till date nothing worked well.

That was a pre paid order.

Request your help. please coordinate.
I ordered a shoes and a boot ..order no...SO[protected]
But after it has been stuck for more than a month at the custom clearance the boots has been showing out of stock nd the money has been refunded for it
But another shoes has not yet been out of the custom clearance

I want it as soon as possible
Hi,
My order is now stuck in customs clearance since 6 Mar..and I order my item on 23 Feb and already 19 days are passed ..when I will get my order I want my order as soon as possible..I already paid for it
Hi,
My order is now stuck in customs clearance since 6 Mar..and I order my item on 23 Feb and already 23 days are passed ..and estimated date was already passed ..when I will get my order I want my order as soon as possible..I already paid for it... shipped my order fast else refund my money...even there is no option for cancel the order

I have ordered on 26th june 2020 and its has reached customs on 7th july 2020 and still it is stuk there i dnt knw when they will ship my oreder

I have ordered a product in clubfactory on june 21 .it has been like a month i never get any updates about my order detailsss... Ohh god this clubfactory sucksss... Reallyy i donno whether I'm going to get my order or not

Club factory, I ordered a bag and it has been in customer for 10 straight days.
I have been trying to contact customer service since past 15 days, but no response. I have been mailing them, since chat and phone service is no longer available. Either give me my products or my money. Why do you need to cheat?

Hi I returned my order 1month back and waiting for The refund, please help me to resolve my issue.

Pfa:

I haven ordered a product from club factory .
The product has reached the customs on 11 July and the product is stuck there .
The product is still there, it has been a month since it has reached the customs yet it not cleared the custom clearance...
Order number SO[protected]

I have ordered product from club factory it cancelled automatically please send my order as soon as possible or refund
Order number :SO[protected]
I will be very thankful to you please help me.

Hi sir my name is Asha I have ordered products from club factory I have neither receive the products nor refund check the order ids plz do the needful get me refund

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