[Resolved] Club Factory — order stuck in customs clearance
Mumbai, Maharashtra, India
AnAnky B on Jul 14, 2019
I ordered from club factory
My order no. : so[protected],
Item shipped on : 20th june 2019,
Went in customs clearance on 25th june 2019,
Its more then 20 days order stuck in customs clearance,
No update, estimate time is already passed.
Please delivery my order or initiate refund as soon as possible. Its too late.
Please find attached screenshot.
Complaint marked as Resolved Aug 16, 2019
Verified SupportClub Factory Customer Care's response, Jul 16, 2019
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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