[Resolved] Club Factory — order stuck in customs clearance

 
3 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Anky B on Jul 14, 2019
Hi

I ordered from club factory
My order no. : so[protected],
Item shipped on : 20th june 2019,
Went in customs clearance on 25th june 2019,
Its more then 20 days order stuck in customs clearance,
No update, estimate time is already passed.

Please delivery my order or initiate refund as soon as possible. Its too late.
Please find attached screenshot.

order stuck in customs clearance
Complaint marked as Resolved Aug 16, 2019
Verified Support
Club Factory Customer Care's response, Jul 16, 2019
Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

5 of my orders stuck in customs since end of June. Kindly help. Customer care number or emails to them are entirely useless.
my orders stuck in customs since end of June 29. kindly help..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    26%
    Complaints
    3442
    Pending
    26
    Resolved
    861
    phone
    +86 571 8689 1965
    +86 185 5739 6868
    location
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - order stuck in customs clearance