Club Factory — Order stuck in Customs Clearance for 20 Days!

Hi

I ordered from club factory
My order no. : SO[protected]
Item shipped on : Jul 11 2020,
Went in customs clearance on 14th july 2020,
Its more then 20 days order stuck in customs clearance,
No update, estimate time is already passed.

Please delivery my order or initiate refund as soon as possible. Its too late.
Please find attached screenshot.