Club Factory — order under custom from very long

Address:

Mumbai City, Maharashtra

Hi,
My order number is [protected] which was suppose to be delivered on aug 25. It's been more than 10 days now that the order has not been delivered and the status shows that the order is still at customs.
I tried reaching at the customer care yet no response from their end
Requesting you to address the issue and deliver it as soon as possible or refund the amount