Club Factory — poor quality product

Address:

Vadodara, Gujarat, 390025

@clubfactory

I am quite disappointed with the response i got from your side.

This sounds very unethical handling of customers queries.

Please do understand that i made return request within couple of minutes i looks at the product unboxing.

Return id : son[protected]

Request time : 2 nov 2017 3:00:18 pm

Now it is your duty to send a person at my doorstep to collect the poor quality product.

How can customer supposed to bare for the return of product charges?

Additionally, you are forcing the customer to make courier on their own and bare the courier charges even though poor quality product is totally fault from your side.

I also called the concerned person on given contact number : +91- [protected] and they also assured to initiate the return process in smooth fashion. Please check call logs for last couple of days as it must be get recorded for your satisfaction.

So, in any case, you must initiate your local supply chain person to collect the product and close the issue on high priority basis.

Thanks

Previos email conversastion from club factory

Subject: re: product quality issue : id / son[protected]


Dear,
You may return all items sold by club factory within 9 days of delivery for a refund, as long as it is unused and in a good condition.
*notice: underwear and swimwear are not allowed to be returned.

How to return
For non-quality related reason of return, you can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to account - orders - paid orders -order detail page
3. Click on 'return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.

*you are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.

For quality related reason of return, like defective/wrong/damaged product received, please contact support center.


[protected]@epiclouds.net
Best regards,
Kristina pinemon | best regards,

On 14-nov-2017 18:03, i wrote:

Hi,

I did make a buy transaction last week via your online portal. I just received the product at my doorstep.

Now what i received is extremely poor quality of product which i have never expected from your side.

Product id / return id : son[protected]

As i am frequent buyer from your webportal, it will be great if you ask somebody to collect the im-proper product. And revert back my refund amount.

Please see attached snapshot if you wants to track the product details. And again i kindly request you to initiate refund process and arrangement for product reshipping back to your outstation.

Thanks