Club Factory — product not delivered since 10 days of order

Address:

600053

Ultra fire movement set female casual loose ulzzang wind sweatshirt two piece

Rs827-rs932

I paid rs 800.91

I didnt receice the order since 10 days i ordered. And also the clubfactory app doesnt show me my order being placed but amount has been deducted from my bank account.

I just have the message of amount deducted from my bank account and the photo of the dress i ordered.