[Resolved]  Club Factory — product not received after full payment

I had placed an order on 22/10/19 and was to receive it before 9/11/19. I tried contacting customer support in vain. Courier partner expressbees say that they generated tracking number with even receiving the parcel and hence i must contact club factory directly. There is no number i can call or have an option to cancel and request refund through their app. Chat option has a robot giving out pre formatted text. Order number for rs1190 : so[protected]
Customer care number given online says not in use.
I really feel cheated and hence need help.
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Nov 18, 2019
Complaint marked as Resolved 
Got my product delivered..
Nov 18, 2019
Updated by Shrivi
Didnt get any email or a message. Got my product anyway. So marking it as resolved
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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