[Resolved] Club Factory — product not received, order number so16515237 and tracking number[protected]

Karunakar Ramarao

from Bengaluru, Karnataka

Address:	560076
Website:	m.clubfactory.com

On 5th april 2018, i placed an order in club factory and i got order confirmation email and the details are order number so16515237 and tracking number[protected].

On 14th april i received an email saying the product is shipped. And they provided a link also to track the order. Funny thing is no tracking is found. The message says "please try again later, we are awaiting tracking info from the carrier."

Looks like club factory is a total fraud to me.

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Apr 26, 2018

Complaint marked as Resolved

Product is received.

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Club Factory Customer Care's response Dear, it's in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. And it updates slowly. Hope you can get it earlier, thanks. Please try re-star 5. Thanks.

Apr 21, 2018

Updated by Karunakar Ramarao Dear Club Factory, usually any merchant or sellar will give the date of delivery. And you are saying asap. This shows very clearly that you don't keep promise and don't bother about customers. My order status still shows pending, without any dates and any tracking. The tracking itself is not giving any status update. I wanted to let you know that I am going to take next steps in here.

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Comments

ankitmistry_2007

from Surat, Gujarat

I have this same issue for my product that is ordered through credit card on club factory. It is in India Customs since last 18 days

By the way - did you receive your order?

Karunakar Ramarao's [Complaint's author] reply, Apr 24, 2018

I have not yet received the order.

Khushi Shikha

from Patna, Bihar

Maine 15666 ki shopping ki hai but abhi tak mujhe mera product nahi mila hai aur jab call ki to kehte hai cancle ho gya hai aap paise wapas le lijiye apna account no. Bataiye what the ### is this never shopping again from ur cheap company

Shûßhãm Sâwàñt

from Satana, Maharashtra

I have orderd and i ve cancelled my product however i didnt get refund and automatically u have deducted my money through debit card so i want my money as soon as possible otherwise i vl take action upon you tht total amount is 3488 order no is SO16223683