Club Factory — product not working

Address:

RAVI HOSPITAL,50 ANANDNAGAR, Thane, Maharashtra, 401202

I purchase boat rockerz 255 sports blutooth wirless earphone (Active black) boat 255. Order no s[protected], invoice no. 2014077ca00516, invoice dt 24/12/2019. And delivered date on 29/12/2019. But product i recived stopped working in around 15 days.
I contacted to boat customer service and submmited invoice. (Created complaint ticket no.927302)
Request to replace the earphone or refund my money
Thank u