Club Factory — product returned- no refund

I had ordered online items from club factory. Upon receiving the items i raised a return request to return some items which were not as per my requirements. After a lot of follow up with club factory the parcel was picked up. I have been following up with delhivery on the status of delivery of the return parcel to club factory, so they may initiate refund of my money amounting to ₹3186/-today i am informed that the parcel is missing in delhivery collection center in gurgaon, bilaspur. I have written to club factory to refund the amount
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