Club Factory — Product/Refund not received

First of all I ordered something that went out of stock but I didn't receive any refund. Also, I placed order for something else and without any information or refund my order again got cancel. There has been issue with another orders too. Moreover I'm unable to login in my club factor account. This is theft. I can't even check my order information/details. This is not at all appropriate behaviour expected from this renowned application. Services offered are not actually coming in help. I was about to write hate comments in google feedbacks but I preferred filing this complaint in hope of getting response and effective services. I have copy of this complaint. Atleast allow me to login and provide full refund as soon as possible. I am in debt this refund might help me to get rid of some.