Club Factory — refund declined

This complaint is against the fraud conducted by company clubfactory india private limited registered at hno-b 392 ist floor, nirman vihar, near metro station, new delhi east delhi dl 110092

The company is selling online products and sending cheap material to its customers.

I have ordered a earbuds by order ref no so[protected] on 10.03.2020 and goods were delivered to us on 14.03.2020. Company send me product of cheap quality, so we were frauded by company for rs. 700.

When i request to return then company picked up the product and it was delivered to them on 22.03.2020.
Now company is telling that my refund qas cancelled because product doesnt pass quality checks.
Sir i want to reuest that if product had worked fine then what is the need of return. I have returned the same due to quality issue. Because of time problem online shopping was but company make benefits of it and cheated us.

Several reminders were sent to the company via phone but they flatly refused to refund the amount.
This is not my case. Company is in existence since last three year and it has cheated many customers. Manycomplaints are already filed against this company on consumer helpline. Link is given below:
https://www.consumercomplaints.in/club-factory-b115656

I request you to take a strict action against the company management for cheating the customers and also ask them to refund the amount with compensation.

Thanks & regards

Ankit bansal
[protected]